Last updated: October 2025

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Red Onion Chalet ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.redonionchalet.com.au or contact us directly.

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1. Information We Collect

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We may collect the following types of personal information when you interact with us:

• Contact details such as your name, email address, and phone number
   

• Booking information such as your preferred dates, number of guests, and special requests
   

• Payment confirmation details related to bank transfers (for example, the name of the payer and the reference number you provide)
   

• Technical data such as your IP address, browser type, and device information, collected through cookies or analytics tools (e.g., Wix Analytics)
   

 

2. How We Use Your Information

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We use your information to:

• Respond to enquiries and manage bookings

• Communicate with you about your stay

• Confirm receipt of bank-transfer payments and issue booking confirmations

• Improve our website and guest experience

• Comply with legal or regulatory obligations
   

We do not store credit-card information, nor do we use third-party payment processors.

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3. Payments

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All payments for bookings are made via direct bank transfer.
We will never request your credit-card or debit-card information.
When you make a transfer, we may record basic transaction details (such as payer name and payment reference) to confirm your booking and reconcile payments.

We strongly recommend that guests only use the official bank details provided in our booking confirmation emails.

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4. Cookies and Analytics

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Our website may use cookies to improve performance and personalise your experience.
You can disable cookies in your browser settings at any time, although some parts of the site may not function properly.

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5. Data Storage and Security

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Your information is stored securely through our website provider, Wix, and its authorised partners. Wix maintains physical, electronic, and procedural safeguards in compliance with industry standards.

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Information relating to bank transfers is held privately and not shared outside our small bookings team, except as required by law.

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6. Third-Party Services

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We use only trusted third-party services to:

• Host and manage our website (Wix.com)

• Analyse site traffic (e.g., Google Analytics)
   

We do not use external payment gateways.

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7. Access and Correction

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You have the right to access or request correction of any personal information we hold about you.
To do so, please contact us using the details below.

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8. Contact Us

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If you have any questions about this Privacy Policy or how your data is handled, please contact:

Red Onion Chalet
Email: enquire@redonion.com.au
Location: Falls Creek, Victoria, Australia

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9. Updates

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.